Platform-as-a-service provider announces quarterly customer satisfaction rating from mobile app customers.
Sunnyvale, CA – November 12, 2015 – Boopsie, Inc. continued to deliver positive results from its latest customer satisfaction review. The survey, which is automatically sent to all customers who submitted a request to Boopsie’s help desk, received a 35% response rate along with detailed responses from over 120 leading libraries. According to this survey, Boopsie’s library customers are 98% satisfied with the leading mobile platform-as-a-service provider’s customer support, with many reviews highlighting consistently fast response time.
“Our main focus for choosing a mobile partner was ensuring they’d be there to help our library after the app launch as well,” says Michael Engelbrecht, Library Automation Systems Analyst at Charlotte Mecklenburg Library. “When we decided to go mobile, we knew that we would need all the bells and whistles — catalog search, ILS integration, Ask a Librarian and the like — but those features mean nothing without knowing how to use them to reach our patrons. Boopsie has offered great customer support paired with an easy-to-use, user-focused mobile app that has helped us acquire new library users and increase our usage — What more could you ask for in a mobile partner?”
“We can assure current and future Boopsie customers that we’ll continue to deliver strong numbers on the customer satisfaction front throughout 2016 as well,” says Tony Medrano, Boopsie’s President. “With 100% in Q2 and now 98% in Q3, the trend towards great satisfaction levels is obvious.”
“After a quick setup and implementation, the Boopsie app has been so easy for our staff to manage that I don’t often have cause to write into the help desk,” adds Richard Waller, Head of Digital Information Services at St. John’s University Davis Library. “We have only used the Help Services for minor tweaking of our digital resources and OPAC. They have been prompt in following up any issues we have had.”
Libraries can contact Boopsie for more information about leveraging a customized mobile app to provide streamlined, user experience-focused service to their patrons.
Boopsie, Inc. is the industry-leading mobile platform-as-a-service (PaaS) provider for over 4,000 library locations worldwide. Boopsie’s apps have been downloaded over 3.5 million times and are used by over 500,000 unique app users per month. Boopsie’s library-branded mobile apps are affordable, easy to deploy and maintain, and enable libraries of all types and sizes, including academic, corporate, public and special, to quickly acquire new users and increase circulation. Boopsie’s mobile apps are fully hosted and maintained by Boopsie’s U.S. based customer service organization and are designed for Android, iOS, Windows Phone 8, Windows 8, Kindle Fire and even Blackberry platforms. Boopsie enables 24/7 remote library access via the user’s device of choice. Boopsie also sells subscription services including a digital catalog of comics and graphic novels. Visit Boopsie.com for more information. In 2015 Boopsie was acquired by an affiliate of Demco, who has 110 years of library experience and offers a full range of supplies, equipment, furniture and software, as well as comprehensive interior design services for libraries and schools nationwide.