Platform-as-a-service provider sees a 100% customer satisfaction rating in recent survey
Sunnyvale, CA – September 1, 2015 – Boopsie, Inc. today shared results from its most recent customer satisfaction survey that was automatically sent to all libraries after they submitted a request to Boopsie’s help desk. This survey has received a 50% response rate and detailed responses from over 51 libraries since it was activated this month. According to this survey, Boopsie’s library-customers are 100% satisfied with the leading mobile platform-as-a-service provider’s customer support, and many sing specific praises to Boopsie’s Help Desk Manager, Santiago Pazmino, by name.
“Our library was looking for an easy way to go mobile and we’ve found not only that with Boopsie, but an impressive level of on-going support after launch as well,” says Ann Hutchison, Technology Director at Akron-Summit County Public Library. “You can tell that they’re in it for the long haul and care about their libraries and communities. Plus, Boopsie’s mobile platform and services continue to improve.”
“It’s no secret that we serve a large number of libraries and users. Over 4,000 libraries worldwide use apps from Boopsie, which has led to over 450,000 unique visitors per month and over 3.5 million app downloads to date,” says Tony Medrano, Boopsie’s CEO. “We believe that our library partners should never feel like they’re just one in 4,000. We go above and beyond to make sure every question is answered and every need is met in a timely manner, so we can help libraries best serve their patrons,” adds Megan Vizzini, Boopsie’s VP of Sales, Accounts and Service.
“The Boopsie app provides our library the means to give our patrons even more access to library materials. It reinforces another key part of our Mission Statement: we strive to maintain the highest possible standards of service,” adds Doug Cataldo, Marketing & IT Specialist at Huntley Area Public Library.
Libraries can contact Boopsie for more information about leveraging a customized mobile app to provide streamlined, user experience-focused service to their patrons.
Boopsie, Inc. is the industry-leading mobile platform-as-a-service (PaaS) provider for over 4,000 library locations worldwide. Boopsie’s apps have been downloaded over 3.5 million times and are used by over 450,000 unique app users per month. Boopsie’s library-branded mobile apps are affordable, easy to deploy and maintain, and enable libraries of all types and sizes, including academic, corporate, public and special, to quickly acquire new users and increase circulation. Boopsie’s mobile apps are fully hosted and maintained by Boopsie’s U.S. based customer service organization and are designed for Android, iOS, Windows Phone 8, Windows 8, Kindle Fire and even Blackberry platforms. Boopsie enables 24/7 remote library access via the user’s device of choice. Boopsie also sells subscription services including a digital catalog of comics and graphic novels. Visit Boopsie.com for more information about mobile apps for libraries.